The term HOPE03 or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Hope03
21 Burnview Drive
The term ‘you’ refers to the user or viewer of our website.
At Hope03 we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information.
The Hope03.org.uk website is operated by Hope03. We are committed to safeguarding your privacy online. We will pass your contact details on to the charity you have donated to, if you have consented for us to do this. They may use your details to thank you for your donation and to open up a conversation with you. We only share your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. You may contact Hope03 at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
The primary purpose for Hope03 collecting your data is to provide the service. If you have chosen to receive email updates from us then we may contact you from time to time – you can request to change your communication preferences or amend any information we hold as well as request deletion from our platform by contacting us.
When a Hope03 user donates we ask for information such as your name, e-mail address, postal address, contact and Gift Aid details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered donator and pass on the correct details with your donation – you can choose to donate anonymously without registering with Hope03, in this circumstance your information won’t be passed on to the charity.
We keep a record of any donation you make using Hope03. This means the charity can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
The donations you make via Hope03 create content for the site – ‘donation strings’ – and these appear in several places (your profile, charity profile, profiles of other users involved in the donation). This content will remain on the site unless you request that it be removed, please note that some information must be retained in order for us to fullfill our service to charities, for example address details and details of your donation pertaining to Gift Aid
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had.
We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of donating using your Hope03 account. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you can change this in your Hope03 account at any time or contact us if you want a backup of your information or to delete your account.
Using Your Information
All the information we collect via our website, or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
Passing on your information to the charity you have donated to so they respond to your donation and continue in a conversation with you if they choose to.
Planning and managing Hope03’s donor activities, including analysis of donor’s giving habits, product and style preferences.
Technical administration of our website.
Providing you with information about the services we offer.
Letting you know about any news from Hope03.
Occasionally letting you know about offers from other charities who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.
To verify details of your payment method or credit card account.
During your registration process you are given the opportunity to select some of the ways in which we may use your details. This can be amended at any time by managing your settings in your account or contacting us.
Circumstances where we may share some of your data with others:
In order to provide the service and facilitate donations we will need to share your information with our payment provider in order to complete a transaction and to charities or HMRC for Gift Aid.
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
A cookie is a small text file that a website can send to your computer’s browser. It’s like an internet user’s identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can’t read or interfere with other information saved on your hard drive.
Some of our third party service providers are located outside of the United Kingdom & Ireland, so your data will be used externally from Hope03 but this is only to facilitate the service
Protecting Your Information
We take every precaution to protect your information. To this end all personal information stored by us is stored in a secure environment and encrypted in transmission. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.
To see all the information we have about you, and to correct any inaccuracies, please write to us at:
21 Burnview Drive